FAQ’s

Do you deliver internationally?

I sure do, I’ve delivered all over the world in the last few years, Australia, New Zealand, Peru, Saudi Arabia, France, Germany, Japan, Iceland, just to name a few

This is a gift, can I send it directly to the recipient?

You can, I don’t offer gift wrap at the moment, but I am able to include a gift message.  You can either enter the recipient’s address during checkout or send me a message before placing your order so I’m aware of it.

How long does postage take to my country

Some countries take much longer than others, such as South America, New Zealand, Australia and Canada.  These countries take 2 – 3 weeks on average.  Some arrive much sooner but for others, it does tend to the be 2 – 3 weeks.

Europe and USA take 1 – 2 weeks, with the odd order taking 3 weeks.

UK orders are usually delivered within 1 – 2 working days.

Do you provide tracking for shipping

Only if you paid for it.  Tracking in the UK for parcels going overseas is expensive and doesn’t speed up delivery, so I offer it as an option.

Where is your studio based?

I live in an old Victorian terrace in the north of England and my studio is based there, I’m lucky enough to have the dedicated space needed for the large machinery such as the vinyl cutter and heat presses.

I’m nearby can I visit your studio and collect my order?

unfortunately, since my studio is contained in my family home, it’s not insured for customers to visit.

 

 

 

Spread the love